Team Lead (Claim Acquisitions) - Shelton, CT

This position is based in Shelton, CT

The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!

The role: Team Lead
As a Team Lead, your job is to manage a team of JMCers who communicate with our customers via phone, email and chat. You will ensure that your team facilitates the expedient removal of vehicles, and that they have all the knowledge and enthusiasm needed to perform their job duties. You must draw on your previous call-center management experience, and have a natural enthusiasm for problem-solving and maintain a professional and approachable presence when handling inquiries from your team.

The Team Lead is also involved in training new team members, and ensuring that all team members are happy, focused, and ready to be customer service warriors! A Team Lead at Junk my Car is resourceful, courteous, respectful, flexible, and most of all, they have the drive to motivate their team!

Responsibilities:
- Ensuring timely and professional removal of customer vehicles.
- Developing a dedicated and talented team.
- Delivering an awesome customer experience.
- Resolving external and internal inquiries related to removal.
- Department reporting & analytics.

Requirements:
- Associate's degree required.
- Minimum 4 years call-center management experience.
- Type at least 40 WPM.
- Automotive experience a plus.
- Possess the leadership qualities of a shepherd (a staff will be provided).

Compensation/Benefits:
- $37,440 annual
- R.O.W.E. Check it out!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership