WANTED: Claim Processor - Shelton, CT

The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!

The role: Claim Processor
As a Claim Processor, your job is to handle the influx of phone calls and emails from our customers, who are either looking for help with their title or alternate paperwork for their vehicles, or trying to determine when their vehicles will be removed. You will work with different systems to determine the status of customer's vehicles, providing them with assistance in filling out their title or alternative paperwork, and ensuring that their vehicles are removed within a timely fashion.

Claim Processors must be personable, enthusiastic and always willing to help! Junk my Car is not interested in your average call center agent - we want the best! You must have a natural enthusiasm for resolving problems and maintain a professional, friendly, and patient phone presence. Through phone, email and chat, you will be interfacing with our customers, and working through various issues to help make their vehicle removal a success!

Responsibilities:
- Ensure all vehicles are removed and processed quickly.
- Expedite inbound/outbound calls.
- Customer live chat.
- Mass email correspondence.
- Handling title/paperwork issues.

Requirements:
- Associate's degree required.
- Minimum 2 years call-center experience.
- Excellent verbal and written communication skills, as well as, receptive listening skills.
- Type at least 40 WPM.
- Must be part ninja.

Compensation/Benefits:
- R.O.W.E. Check it out!
- $24,960 annual
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership