Team Lead (Claim Acquisitions) - Shelton, CT
This position is based in Shelton, CT
The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!
The role: Team Lead
As a Team Lead, your job is to manage a team of JMCers who communicate with our customers via phone, email and chat. You will ensure that your team facilitates the expedient removal of vehicles, and that they have all the knowledge and enthusiasm needed to perform their job duties. You must draw on your previous call-center management experience, and have a natural enthusiasm for problem-solving and maintain a professional and approachable presence when handling inquiries from your team.
The Team Lead is also involved in training new team members, and ensuring that all team members are happy, focused, and ready to be customer service warriors! A Team Lead at Junk my Car is resourceful, courteous, respectful, flexible, and most of all, they have the drive to motivate their team!
Responsibilities:
- Ensuring timely and professional removal of customer vehicles.
- Developing a dedicated and talented team.
- Delivering an awesome customer experience.
- Resolving external and internal inquiries related to removal.
- Department reporting & analytics.
Requirements:
- Associate's degree required.
- Minimum 4 years call-center management experience.
- Type at least 40 WPM.
- Automotive experience a plus.
- Possess the leadership qualities of a shepherd (a staff will be provided).
Compensation/Benefits:
- $37,440 annual
- R.O.W.E. Check it out!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership
Director of Claim Dispatch - Shelton, CT
This position is based in Shelton, CT
The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!
The role: Director of Claim Dispatch
The Director of Claim Dispatch is responsible for making sure that their team of dedicated professionals are getting our customers' vehicles professionally removed in a timely manner. You will ensure that vehicles that come through our service are expedited and have the correct documentation, as well as making sure that your team has all of the necessary tools to perform the duties of their job. You will need strong organizational skills, and a prior knowledge of vehicle documentation will be helpful.
A very important part of this position is communication; you will coordinate removal with our towing companies and customers, as well as ensuring that all parties are satisfied. As the Director of Claim Dispatch, your talents in efficiency, effectiveness, and a passion for success will be the driving force behind helping our customers with their vehicle removal, and ensuring that your team is performing at the highest level of excellence!
Responsibilities:
- Ensuring timely and professional removal of customer vehicles.
- Developing a dedicated and talented team.
- Delivering an awesome customer experience.
- Resolving external and internal inquiries related to removal.
- Department reporting & analytics.
Requirements:
- Associate's degree required.
- Minimum 4 years management experience.
- Type at least 40 WPM.
- Vehicle documentation experience a plus.
- Team-management skills that would make a sheepdog come to you for pointers.
Compensation/Benefits:
- Competitive Salary
- R.O.W.E. Check it out!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership
User Experience Designer - Shelton, CT
This position is based in Shelton, CT
The Area: User Experience
Positions in the area of User Experience follow one vital rule; when you focus on the user, all else will follow. Learning about our users and their behaviors, attitudes and emotions help to define the services we provide, and the ways in which we provide them. The User Experience team at a company is a critical driving force behind gathering these insights and then using them to inspire and inform design. Those who work in User Experience positions work closely with a team of interaction designers, visual designers, user researchers and web developers and collaborate closely to create a product that not only does the company well, but inspires the desire for consumers to use it.
The Role: User Experience Designer
As a User Experience Designer, you will utilize principles of usability, user-centered design, information architecture, and scalable and dynamic user interface design to further develop our website for enhanced customer use. You will work closely with our Engineering department to ensure that our site is user-focused and delivering an awesome experience to our customers. This position requires someone who has a natural eye for design, and who will bring any usability issues with our site to the forefront so that they may be addressed. As a User Experience Designer for Junk my Car, you will marry your creative skills and your strong knowledge of web design and applications to develop our product into a user-friendly powerhouse!
Responsibilities:
- Ensure the upmost in system usability and design.
- Communication and collaboration with Engineering to enhance usability.
- Test systems and report on usability issues.
- Understand and incorporate complex technical and business requirements into research.
- Work on various offline graphic design projects.
Requirements:
- 3-5 years of solid web and graphic design experience.
- Strong analytical, problem solving, decision-making, and leadership skills are essential.
- Proficiency in a variety of design tools such as Photoshop, Illustrator, Fireworks, Visio, and Dreamweaver.
- Must have outstanding written communication and documentation abilities.
- A portfolio that rocks harder than Led Zeppelin!
Compensation/Benefits:
- Competetive salary
- R.O.W.E. Check it out!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership
WANTED: Claim Processor - Shelton, CT
The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!
The role: Claim Processor
As a Claim Processor, your job is to handle the influx of phone calls and emails from our customers, who are either looking for help with their title or alternate paperwork for their vehicles, or trying to determine when their vehicles will be removed. You will work with different systems to determine the status of customer's vehicles, providing them with assistance in filling out their title or alternative paperwork, and ensuring that their vehicles are removed within a timely fashion.
Claim Processors must be personable, enthusiastic and always willing to help! Junk my Car is not interested in your average call center agent - we want the best! You must have a natural enthusiasm for resolving problems and maintain a professional, friendly, and patient phone presence. Through phone, email and chat, you will be interfacing with our customers, and working through various issues to help make their vehicle removal a success!
Responsibilities:
- Ensure all vehicles are removed and processed quickly.
- Expedite inbound/outbound calls.
- Customer live chat.
- Mass email correspondence.
- Handling title/paperwork issues.
Requirements:
- Associate's degree required.
- Minimum 2 years call-center experience.
- Excellent verbal and written communication skills, as well as, receptive listening skills.
- Type at least 40 WPM.
- Must be part ninja.
Compensation/Benefits:
- R.O.W.E. Check it out!
- $24,960 annual
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership
Regional Account Manager - Shelton, CT
This position is based in Shelton, CT
The area: Account Management
Account Management positions are staffed by those who have excellent account development skills and a strong desire to succeed. Account Managers are flexible and work well under pressure. They are also experts at managing deadlines and keeping all of the accounts they handle accurate and up to date. People who work in this area have a unique ability to combine problem solving skills with stellar customer service in an effort to better their accounts!
The role: Regional Account Manager
Working in the Tower Support Department, you will be responsible for managing towing company accounts and ensuring that our customer's vehicles are being removed to our high standards. You will handle payment processing and inquiries from the accounts in your territory as well as ensuring that the vehicles assigned to those towing companies are being removed. Regional Account Managers understand the inner workings of the salvage/towing industry and use that knowledge to gain new towing companies in new areas to work with us!
You will be responsible for handling account issues within your territory, as well as assisting others. You will also be responsible for identifying areas of improvement within the department. Regional Account Managers are flexible, hard-working, and have excellent attention to detail. These qualities, when married with your people skills, enthusiasm, professionalism, and drive will serve you well as a Regional Account Manager for Junk my Car!
Responsibilities:
- Managing accounts to ensure prompt and professional removal of customer's vehicles.
- Developing new accounts to strengthen our network of towing companies.
- Handling a variety of tasks with our customers, JMCers, & accounts.
- Payment processing & collection activity.
- Account reporting & analytics.
Requirements:
- Associate's degree required.
- Minimum 2 years account management experience required.
- Excellent verbal communication and listening skills.
- Type 40 WPM.
- The stealth and accuracy of a hunter.
Compensation/Benefits:
- $37,440 annual.
- R.O.W.E. Check it out!
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Employer Match 401K
- Short & Long-Term Disability Insurance
- Free Gym Membership
WANTED: Claim Processor - San Francisco Bay Area, CA
The area: Customer Service
Customer Service positions are staffed by those who have an excellent manner with people and a strong desire to help. Customer Service agents are flexible and work well under pressure. They are also experts at conflict resolution and have an energy which lets the customer know that they are willing to do whatever it takes to help. People who work in the area of Customer Service have a unique ability to combine problem solving skills with courtesy and communication in an effort to provide our customers with an awesome experience!
The role: Claim Processor
As a Claim Processor, your job is to handle the influx of phone calls and emails from our customers, who are either looking for help with their title or alternate paperwork for their vehicles, or trying to determine when their vehicles will be removed. You will work with different systems to determine the status of customer's vehicles, providing them with assistance in filling out their title or alternative paperwork, and ensuring that their vehicles are removed within a timely fashion.
Claim Processor's must be personable, enthusiastic and always willing to help! Junk my Car is not interested in your average call center agent - we want the best! You must have a natural enthusiasm for resolving problems and maintain a professional, friendly, and patient phone presence. Through phone and email, you will be interfacing with our customers, and working through various issues to help make their vehicle removal a success!
Responsibilities:
- Expedite inbound/outbound calls.
- Customer live chat.
- Mass email correspondence.
- Handling title/paperwork issues.
Requirements:
- Minimum 2 years sales and/or customer service experience.
- Excellent verbal and written communication skills, as well as, receptive listening skills.
- Type at least 40 WPM.
- Automotive experience a plus.
- Must be part ninja.
Compensation/Benefits:
- Contract Employment.
- R.O.W.E. Check it out!
- Full-time, $24,960 Annual.
- Work from home! (Not a joke)
Equipment Needed:
- Computer with Windows XP or higher.
- High speed internet.
- Dedicated land line.
- Webcam.